I was in Urgent care the other day (fall on ice). The receptionist had me practically doing handstands to just get seen - The process is grueling -
AI is trying so hard to take her job. Here was the process in a nutshell.
1. I signed in on the kiosk.
2. Get a text message from the urgent care.
3. I ignore it. - If they needed my attention, they obviously know im in the waiting room, right?
4. I get several more text messages within five minutes from the urgent care.
5. Finally, they annoyed me enough, I just go up to the receptionist. - because I am PRO- PEOPLE - Not AI and MOBILE interactions
6. Talk to the receptionist, very nice older lady (I presume she was in her late 60's).
7. She guides me on everything I have to do (which is on my phone).
8. I am polite, annoyed, but polite. - I tell her, I would rather talk to her, and not try to figure out their system on my phone (im 35 - understand tech, but also the concerns of the workforce).
9. I start asking why on the phone and not in person. Heres her answer:
- I worked down the street, it closed down, so I found a job here, I had to learn new skills because of the owner, and technology. The system is easier for the patient to upload their pictures (DL, Insurance card, etc) than for me to do it, they have different things that I have to go through in order to match it to the right patient. And they dont save any of your information, which makes it tough on me. But it is the hardest on the older folks that come through here. Some dont have phones, or are just not well versed with how to use it. But, I think they are trying to go away with anyone up here at all.
I presume the entire receptionist job title will be faded out. - Making it essential for patients to sign in on their own devices, etc.
Has anyone ran into similar situations? I just feel so much for the generation that isnt skilled in technology, being pushed out by technology.
I guess I am just frustrated by how poorly we are treating the working older generation. We are supposed to protect and support them, but instead its like the society is saying "youre irrelevant anymore.. go find some new skills". Its so backward!