Okay so for some context i work at an indoor playground, or used to i guess. I'm 18, it was minimum wage, whatever to get through community college. I constantly deal with rude parents, aggressive children, language barriers, pretty much every aspect of a retail/customer service job. i started less than two months ago and today was my last day.
I was scheduled today to start at 4, so i got there a few minutes early, clocked in, got my uniform on, the usual. less than 15 minutes later i get called into the back.
"We have to let you go"
What could i have possibly done to get fired less than two months in?
"I wasnt enthusiastic enough." I dont think there was a way i could have been any more positive and welcoming to people? I would constantly greet them and do pretty much whatever to keep them smiling and satisfied.
I failed a mystery shop. I know how that sounds, but heres what i failed in the mystery shop
A. I said "have a good day." When guests are entering, we have to say our motto which ill admit i do forget to do maybe 30% of the time but it usually gets replaced with something similar like "thanks for coming in guys, have fun." Who tf says have a good day to people coming in? I only ever say it to people leaving thats even thats a stretch so i feel like this one could have been a lie or told wrong.
B. I said "would you like to add a play card" instead of "would you like to add a $20 play card." We have 4 different prices to pick and choose from for play cards depending on how much you would like to load on your card. from experience, ive learned directing them to the chart of prices (ranges from 2 dollars to 20) makes them more likely to buy a card since its more friendly to their budget rather than forcing the highest price down their throats. Is it wrong if it promoted card sales?
C. I didnt read them every rule. This one i can understand being an issue. When i see families come in, i will read them rules that apply to that family. If they come in with a 12 yr old and a 15 yr old, im not telling them we have a toddler section for their kids to play in if they arent even allowed in there in the first place. There are signs everywhere inside that that section is for infants and toddlers in diapers only. They can read. If we are getting swamped with people from parties, general admission, field trips, etc., im not going to waste a bunch of time going over things that have no knowledgeable use to them.
Overall, i know there are things i messed up and did wrong, but are these reasons i should have been fired? Again i am relatively new and felt this could have been a really teachable moment instead of putting me on blast and kicking me to the curb. we've had mystery shops come in before, and every time we failed the manager would just send a message about what we need to be more diligent with. Why am i the only one? Am i overreacting? I could really use some other opinions.