For context I (24F) have been working at as a receptionist at a facial spa for about a month and a half now. Things have been going well and I enjoy the work and I recently had my monthly check in where my direct supervisor said that I was doing great.
Today I get a text out of the blue from the manager of the other department asking if she could call me. I said yes and when I picked up she said that the district manager was also with her. Obviously, I immediately knew something was wrong and when I asked she said “no” but followed it up with saying there had been several complaints made about me that required “compensation” on the business’s behalf.
I recognize that anyone in my position would say they had no idea why someone would complain about them, but I’m genuinely shocked and confused. I’ve worked as a receptionist/ in customer service for years now and while I’ve had complaints in the past I’ve always known why. I know how to treat people in customer service and every major complaint made about me in the past has been in response to something I couldn’t fix like policy.
I try to ask what the complaints were concerning, and the manager stated that she had been there for one and admitted she believed I had handled the situation appropriately but didn’t know about the rest. At this point she says there had been three instances of complaints.
I defend myself and they ask me questions that seem to be trying to get me state I dislike working there? They’re very leading as well, things like “Would you agree that this just isn’t the right environment for you right now?” Which I immediately disagreed with and again defended myself.
Then after some back and forth I pushed for more information about the other complaints and the district manager stated that there had been a total of NINE complaints about me from solely the past week. This is insane and feels suspiciously excessive, which I try to point out without seeming overly defensive. I also point out that the owner of the store had been at the front with me for the past week as well and never once noted any rude behavior on my part.
Eventually they agree that this seems out of character for me and that it’s strange that this was able to occur under the owner’s eye without her saying something. They state they’re going to review and get back to me about “going forward”.
I’m not naive, I understand that I’m almost certainly going to be fired soon, but I’m incredibly doubtful about the legitimacy of these complaints. People I’ve spoken to about this think that either because a.) I asked for any hours they had available (which they said they appreciated me doing because they were short staffed) b.) I have applied to a couple full time jobs and someone might have called them as a reference c.) a coworker fabricated fake complaints somehow but I can’t understand why or d.) I’m openly gay and seemingly the only queer person on staff with several Christian coworkers
Truthfully I’m just wondering if anyone else has any similar experience and knows maybe what’s going on. Any thoughts on this would be appreciated!
TLDR: Nine serious complaints were filed about me from clients in the span of a single week and I have no idea why and my managers refused to give me details